At TiffanyLight.ie, we are dedicated to providing you with high-quality Tiffany lamps and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward and customer-friendly return policy to ensure your peace of mind.
1. Returns and Exchanges
1.1 7-Day Return Period: You have up to 7 days from the date of delivery to initiate a return or exchange.
1.2 Unused and in Original Condition: To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when it was received.
2. How to Initiate a Return or Exchange
2.1 Contact Us: Please contact our customer support team to request a return or exchange. You can reach us via email or the contact form on our website. Provide your order number and a brief description of the reason for the return.
2.2 Return Authorization: Once your request is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item.
3. Return Shipping
3.1 Customer Responsibility: You are responsible for the cost of return shipping unless the return is due to an error on our part or if the item is damaged or defective.
3.2 Packaging: Please ensure that the item is securely packaged to prevent damage during transit. We recommend using the original packaging whenever possible.
4. Refunds and Exchanges
4.1 Refunds: Upon receiving and inspecting the returned item, we will process a refund to your original payment method. Please allow a reasonable processing time for the refund to appear in your account.
4.2 Exchanges: If you opt for an exchange, we will promptly ship the replacement item to you. Any price difference will be adjusted accordingly.
5. Damaged or Defective Items
5.1 Notification: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs.
6. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons. These may include light bulbs and custom-made or personalized items. Please check the product description for specific return information.
7. Contact Us
If you have any questions or need further assistance regarding our return policy, please do not hesitate to reach out to our dedicated customer support team. We are here to assist you and ensure your satisfaction.
Thank you for choosing TiffanyLight.ie. We value your business and strive to make your shopping experience as enjoyable and worry-free as possible. Your satisfaction is our priority.